Use the Search feature (upper left corner) of the University website for keywords related to the service.
Search Reflib emails to see who we might have referred people to in the past, or whether there is a saved announcement about a service here in the Library.
If the patron isasking for help with a specific database and you don’t know who to refer them to (or just asking whether we have that database), try:
The A-Z Databases list, looking under the All Subjects menu to see which subject(s) the database has been assigned to, and then referring the patron to the unit(s) for additional help.
LibGuides again, and referring the patron to the unit that made the guide.
The Library catalog, seeing whether the subject headings and description can provide any clues as to which unit(s) manage the database.