Facilities deals with maintenance and repairs, including:
- Heating and cooling
- Light Bulb Replacement
- Plumbing
- Roof Leak, Gutter Leak, Floor Drain or Light Well Overflow
- Elevators
- Pest Control
- Drink Spills and Food Messes
Please send tickets only for the Main Library. If it is an issue within another library (e.g. Grainger, UGL) or departmental library (e.g. HPNL, SSHEL), contact that library about the issue and suggest they send a facilities ticket.
HOW TO SUBMIT A REQUEST FROM THE INFORMATION OR VR DESK (use this method if the issue comes to your attention between 8 a.m. and 4 p.m. M-F):
- Send the tickets from the reflib email to Facilities whenever possible. CC the TLAS unit head in the message. Provide all the information specified on the Instructions for Completing A Maintenance Request Form page.
- After you have sent the message, move the message from sent mail to the new “Facilities Ticket” folder in reflib.
- When the problem has been solved and we get a “ticket closed” message, file that in the folder. Other messages with substantive content should also be filed, but there is no need to file the “Facilities has received your request” email. That can be deleted. This will provide a record that everyone working at the desk can refer to if they are wondering whether a problem has already been reported or an issue has been solved. You can also look here if Facilities has a follow-up question about a ticket.
Your email to facilities should:
- Explain the problem as clearly as you can, and provide details.
- Describe the location of the problem (Orange elevator in the Main Library, light above the information desk, water fountain in south hallway on the second floor, etc.).
- End with your name (sending your name allows them to email you specifically if needed) as well as the typical reference signature.
If the problem is time-sensitive (e.g., elevator entrapment, exterior door not closing, related to water/plumbing) and you are making the request outside of the M-F 8-4 window, contact the night and weekend Facilities & Services number: (non-emergency Police Dispatch) 217-333-1216. If you report an issue in this way, please also log a Facilities ticket that notes the issue and how you reported it.
